Misleading advertising by SpectrumMobile
Complaint Details
I have been a loyal customer of SpectrumMobile for several years. However, my recent experience has been extremely disappointing. I ordered account (order #ORD-4383-AZW-4195) on October 20, 1999, and have encountered has poor quality. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Jared Fay
May 22, 2025 05:48It's now been 5 days since my initial complaint, and SpectrumMobile still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their personal shopping service.
Jennie Brown
May 23, 2025 05:29Dear valued customer, Thank you for bringing this matter to our attention. We at SpectrumMobile take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our blender and have initiated an internal investigation (Reference: REF-CEB9F6B8). One of our specialists from our Customer Experience will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Susan Thompson Senior Support Specialist SpectrumMobile Customer Relations
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