Unsatisfactory resolution from Architecture Contractors Enterprises

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Architecture Contractors Enterprises. Can someone please provide an update?

Dear valued customer, Thank you for your complaint regarding the sweater you purchased on May 2, 2025. At Architecture Contractors Enterprises, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $240.15 2. A replacement sweater with an extended warranty 3. A store credit of $240.15 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-DC4A4D9C. We value your business and hope to restore your confidence in our company. Best regards, Karen Harris Consumer Affairs Manager Architecture Contractors Enterprises

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Architecture Contractors Enterprises of this issue through multiple channels. They have acknowledged receipt of this complaint on May 3, 2025 and have assigned it reference number REF-DC4A4D9C in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team