Pro Builders & Sons São Gonçalo provided defective product

I'm adding this comment to provide additional information. The router from Pro Builders & Sons São Gonçalo not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, I am reaching out regarding your recent complaint about our extended warranty. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Pro Builders & Sons São Gonçalo, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $421.71 to your original payment method 2. Added a $421.71 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-38B4F06E for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Linda Thompson Support Team Lead Pro Builders & Sons São Gonçalo