Frustrated with Signal Networks's lack of response

I've received an email from Rowan Thomas at Signal Networks offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The coffee maker was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our kitchen knife set to our attention. We at Signal Networks are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective kitchen knife set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary kitchen knife set accessory kit valued at $150.98 Please contact our dedicated resolution team at support@Signal Networks.com with your preferred delivery date and time, referencing case number REF-2D6304A2. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery King Customer Advocacy Director Signal Networks