Unresolved issue with MobileCell Broadband Corp. product

I'm updating my complaint because MobileCell Broadband Corp. finally contacted me today. They've offered to replace the coffee maker, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for your complaint regarding the microwave you purchased on May 23, 2025. At MobileCell Broadband Corp., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $488.79 2. A replacement microwave with an extended warranty 3. A store credit of $488.79 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-94629EB2. We value your business and hope to restore your confidence in our company. Best regards, Riley Lewis Customer Retention Manager MobileCell Broadband Corp.

ComplaintNest Administrator Note: We have reviewed this complaint against MobileCell Broadband Corp. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the mattress. ComplaintNest Support Team