MobileCell Broadband Corp. failed to honor their commitment

It's now been 12 days since my initial complaint, and MobileCell Broadband Corp. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their upgrade plan.

Dear valued customer, Thank you for bringing your concerns about our microwave to our attention. We at MobileCell Broadband Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective microwave 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary microwave accessory kit valued at $351.58 Please contact our dedicated resolution team at support@MobileCell Broadband Corp..com with your preferred delivery date and time, referencing case number REF-EB253807. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Smith Customer Success Director MobileCell Broadband Corp.

ComplaintNest Administrator Note: We have reviewed this complaint against MobileCell Broadband Corp. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the smart thermostat. ComplaintNest Support Team