Premier Contractors & Sons Corp. failed to honor their commitment

I want to acknowledge that Premier Contractors & Sons Corp. has attempted to resolve this issue. However, the solution they're offering (a $496.22 store credit) isn't adequate considering I paid $496.22 for a dress shirt that never worked properly.

Dear customer, On behalf of Premier Contractors & Sons Corp., I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-8B36CB43) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Sarah Smith Customer Experience Specialist Premier Contractors & Sons Corp.