Unsatisfactory resolution from Quality Properties & Sons

I want to acknowledge that Quality Properties & Sons has attempted to resolve this issue. However, the solution they're offering (a $54.38 store credit) isn't adequate considering I paid $54.38 for a coffee maker that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Quality Properties & Sons take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-58046379). One of our specialists from our Executive Customer Care will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Martinez Customer Advocacy Manager Quality Properties & Sons Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Quality Properties & Sons that they are actively working to resolve your complaint. Their representative, Jordan Hall, has committed to contacting you within 14 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team