Refund refused by WirelessCloud

I'm updating my complaint because WirelessCloud finally contacted me today. They've offered to replace the kitchen knife set, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of WirelessCloud, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-445B6949) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jessica Young Customer Experience Specialist WirelessCloud