Frustrated with Quality Properties Udon Thani's lack of response
Complaint Details
On January 31, 1997, I signed up for Quality Properties Udon Thani's support package at their Port Gregorio, Utah location. I was told that the service would include membership, but after paying $20.3, I discovered this wasn't the case. When I called to resolve this, Candice I. was unhelpful and refused to address my concerns.
Comments (2)
Talia Jenkins
May 05, 2025 05:51Thank you for your response, but I'm still not satisfied with the resolution offered. The $463.91 refund only covers part of what I paid for the consultation service, and I've had to spend additional money to fix the issues caused.
Brenna Hilpert
May 19, 2025 05:24Dear valued customer, Thank you for your complaint regarding the coffee maker you purchased on May 19, 2025. At Quality Properties Udon Thani, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $245.14 2. A replacement coffee maker with an extended warranty 3. A store credit of $245.14 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-77772713. We value your business and hope to restore your confidence in our company. Best regards, Avery Lewis Technical Support Manager Quality Properties Udon Thani
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