False promises made by Solid Construction Seongnam International representative

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Solid Construction Seongnam International has been much more responsive, though we still haven't reached a satisfactory resolution regarding their technical support package.

Dear valued customer, Thank you for bringing your concerns about our mattress to our attention. We at Solid Construction Seongnam International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective mattress 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary mattress accessory kit valued at $388.57 Please contact our dedicated resolution team at support@Solid Construction Seongnam International.com with your preferred delivery date and time, referencing case number REF-3F13CF4D. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Wilson Client Satisfaction Director Solid Construction Seongnam International

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Solid Construction Seongnam International's microwave and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Solid Construction Seongnam International and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team