Poor customer service experience with Modern Builders Specialists

The situation with Modern Builders Specialists has gotten worse. Now they're claiming I never purchased the delivery service, despite me providing the receipt and reference number REF-0BF76A53 multiple times.

Dear valued customer, Thank you for bringing this matter to our attention. We at Modern Builders Specialists take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our grocery order and have initiated an internal investigation (Reference: REF-0BF76A53). One of our specialists from our Consumer Affairs will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Clark Customer Service Manager Modern Builders Specialists Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Modern Builders Specialists of this issue through multiple channels. They have acknowledged receipt of this complaint on March 31, 2025 and have assigned it reference number REF-0BF76A53 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team