Frustrated with Expert Builders Development's lack of response

An update to my situation: I've now spoken with three different representatives from Expert Builders Development, and each has given me conflicting information about how to resolve the issue with my mattress. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at Expert Builders Development take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our coffee maker and have initiated an internal investigation (Reference: REF-0561BC7E). One of our specialists from our Product Support will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James Young Support Team Lead Expert Builders Development Customer Relations

ComplaintNest Administrator Alert: We have noticed that Expert Builders Development has not yet responded to your complaint about their consultation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team