Refund refused by Modern-Projects
Complaint Details
I am writing regarding order #ORD-5246-WCK-1746 placed with Modern-Projects on February 16, 2025. I paid $507.52 for accessory, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Shanna S. and other representatives have not been helpful in resolving this matter. I hope Modern-Projects will address this issue by issue a formal apology.
Comments (2)
Naomie DuBuque
May 19, 2025 05:41The situation with Modern-Projects has gotten worse. Now they're claiming I never purchased the installation service, despite me providing the receipt and reference number REF-77133BE2 multiple times.
Clement Doyle
May 19, 2025 05:46Dear customer, On behalf of Modern-Projects, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-77133BE2) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Lee Client Relations Manager Modern-Projects
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