Unsatisfactory resolution from Solid Build Professionals
Complaint Details
I want to report a serious concern with Solid Build Professionals's warranty package that I purchased on March 16, 2025 from your East Evelyn, Hawaii store. The product has was charged incorrectly despite being advertised as high quality. I've contacted customer service three times and spoken to Frank H., but my issue remains unresolved. I expect Solid Build Professionals to take responsibility and fix the billing error.
Comments (2)
Elvera Cremin
May 22, 2025 05:19I appreciate Solid Build Professionals reaching out, but the solution provided doesn't address my original concern. The replacement handbag has the same defect as the original one I complained about.
Claudine Navarro
May 19, 2025 05:17ComplaintNest Administrator Alert: We have noticed that Solid Build Professionals has not yet responded to your complaint about their consultation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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Status Update
Status updateStatus changed to "Resolved"