Refund refused by Solid Build Professionals

I want to acknowledge that Solid Build Professionals has attempted to resolve this issue. However, the solution they're offering (a $91.85 store credit) isn't adequate considering I paid $91.85 for a kitchen knife set that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Solid Build Professionals take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smart thermostat and have initiated an internal investigation (Reference: REF-31C49B51). One of our specialists from our Client Relations will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Thompson Director of Customer Success Solid Build Professionals Customer Relations