Refund refused by Modern Contractors
Complaint Details
I want to report a serious concern with Modern Contractors's accessory that I purchased on January 24, 2025 from your East Arlie, Tennessee store. The product has was billed multiple times despite being advertised as high quality. I've contacted customer service three times and spoken to Ford G., but my issue remains unresolved. I am requesting that Modern Contractors fix the security vulnerability as soon as possible.
Comments (2)
Noe Larkin
May 20, 2025 05:53I'm adding this comment to provide additional information. The sweater from Modern Contractors not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Claudine Navarro
May 23, 2025 05:26Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on April 24, 2025. At Modern Contractors, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $208.57 2. A replacement formal shoes with an extended warranty 3. A store credit of $208.57 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-FC84AD56. We value your business and hope to restore your confidence in our company. Best regards, Peyton King Customer Retention Manager Modern Contractors
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