Warranty claim denied by Reliable Architecture
Complaint Details
I have been a loyal customer of Reliable Architecture for several years. However, my recent experience has been extremely disappointing. I ordered membership (order #ORD-1060-LZN-3292) on March 25, 2025, and have encountered is missing essential components. Despite multiple calls to customer service, no one has been able to help me. I hope Reliable Architecture will address this issue by compensate me for the inconvenience.
Comments (2)
Ressie Williamson
May 20, 2025 05:41I want to acknowledge that Reliable Architecture has attempted to resolve this issue. However, the solution they're offering (a $184.14 store credit) isn't adequate considering I paid $184.14 for a headphones that never worked properly.
Admin User
May 17, 2025 05:15Dear valued customer, Thank you for bringing this matter to our attention. We at Reliable Architecture take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-99BF3D15). One of our specialists from our Executive Customer Care will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Clark Resolution Specialist Reliable Architecture Customer Relations
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Status updateStatus changed to "Resolved"