Unsatisfactory resolution from Builders Bros Gwangju

An update to my situation: I've now spoken with three different representatives from Builders Bros Gwangju, and each has given me conflicting information about how to resolve the issue with my formal shoes. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Builders Bros Gwangju are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $308.81 Please contact our dedicated resolution team at support@Builders Bros Gwangju.com with your preferred delivery date and time, referencing case number REF-5CA41A86. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Brown Client Relations Director Builders Bros Gwangju

ComplaintNest Administrator Alert: We have noticed that Builders Bros Gwangju has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team