Builders Bros Gwangju provided defective accessory

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Builders Bros Gwangju. Can someone please provide an update?

Dear customer, On behalf of Builders Bros Gwangju, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-CEC23465) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Elizabeth Wilson Senior Support Specialist Builders Bros Gwangju