Hidden fees discovered from Structures Bros Ipoh LLC

The situation with Structures Bros Ipoh LLC has gotten worse. Now they're claiming I never purchased the design service, despite me providing the receipt and reference number REF-2E667FCA multiple times.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Structures Bros Ipoh LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $109.38 Please contact our dedicated resolution team at support@Structures Bros Ipoh LLC.com with your preferred delivery date and time, referencing case number REF-2E667FCA. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara White Service Excellence Director Structures Bros Ipoh LLC

ComplaintNest Administrator Update: We have received confirmation from Structures Bros Ipoh LLC that they are actively working to resolve your complaint. Their representative, Rowan Brown, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team