Quality issues with Homes Bros membership

Just wanted to follow up on my complaint regarding Homes Bros. I haven't heard anything back yet, and the restaurant order I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Homes Bros, I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-1CFA81AF) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Mary Wilson Director of Customer Success Homes Bros