Unresolved issue with Design Professionals item
Complaint Details
I have been a loyal customer of Design Professionals for several years. However, my recent experience has been extremely disappointing. I ordered membership (order #ORD-5531-XQG-0861) on April 30, 2025, and have encountered received conflicting information from representatives. Despite multiple calls to customer service, no one has been able to help me. I hope Design Professionals will address this issue by implement better quality control.
Comments (2)
Kenny Schamberger
May 23, 2025 05:25I appreciate Design Professionals reaching out, but the solution provided doesn't address my original concern. The replacement microwave has the same defect as the original one I complained about.
Henrik Fritsch
May 11, 2025 05:23Dear valued customer, Thank you for bringing this matter to our attention. We at Design Professionals take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our air purifier and have initiated an internal investigation (Reference: REF-6375F347). One of our specialists from our Client Satisfaction will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Hall Customer Service Manager Design Professionals Customer Relations
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