Ultimate Design provided defective package
Complaint Details
On November 27, 2024, I signed up for Ultimate Design's premium support at their North Fidelmouth, Arkansas location. I was told that the service would include membership, but after paying $195, I discovered this wasn't the case. When I called to resolve this, Jayne C. was unhelpful and refused to address my concerns. I am asking Ultimate Design to make this right by provide a full refund.
Comments (2)
Zakary Weissnat
Apr 29, 2025 05:11I'm updating my complaint because Ultimate Design finally contacted me today. They've offered to replace the catering service, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Admin User (Original)
May 18, 2025 05:49ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Ultimate Design of this issue through multiple channels. They have acknowledged receipt of this complaint on May 9, 2025 and have assigned it reference number REF-524265E8 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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